Documentation and Support

Overview of Qualer Functionality 2

• Assets Overview
• Service Requests and Work Orders Overview

Qualer Topography 3

• Companies, Sites, Rooms and Stations
• Asset and Work Order Management
• Employee Organization: Departments and Roles

Administration 9

• Employee Administration
• Site Administration
• Departments Administration
• Company Basic Information
• Operation Settings

See all 9 articles

Managing Assets 6

• Registering a New Asset
• Searching for and Filtering your Assets
• Asset Pools
• Maintenance Plans
• Asset Status Types

See all 6 articles

Service 2

• Work Order Manager
• Creating an Assetless Order

FAQs 1

• Creating a Desktop Shortcut

Common Work Flows 7

• Add a New Client
• Updating and Adding Client Information
• Adding Client Maintenance Plans
• Entering Service History for Tools and Standards
• Generate a Work Order for Your Customer

See all 7 articles

FAQs from Service Providers 3

• How do I Invoice and Apply Payments to Complete Orders?
• What access does a customer have through their sponsored portal?
• Why can't I generate a report or certificate?

FAQs from Life Science Clients 6

• How Do I Review a Work Order My Vendor Created in Qualer?
• Request Service From Your Vendor
• I created an order, but my vendor hasn't received it. Where should I look?
• How do I access my service reports and certificates?
• How to Accept a Vendor Quote

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Common Work Flows 1

• Requesting Service from your Vendor

FAQs from Life Science Organizations 0

FAQs from Your Vendors 1

• Vendor Work Order Fulfillment Steps

Disaster Recovery Information 1

• Qualer Disaster Recovery Plan

2016 - December 1

• December Version Release

2017 - March 13

• Qualer Version 2.1: Functionality & Risk Assessment
• "Auto Tare" Command Enabled in Qualer.Direct Application
• Notification Available After Client Requests "Local Pick-Up" in Service Request Form
• Electronic Form Variations
• Added Service Workflow Configuration

See all 13 articles

2017 - June 26

• Qualer Version 2.2: Functionality Scope & Risk Assessment
• Search for Client Accounts using an Asset Serial Number
• Improved Asset Filtering and Management
• Assign a Group of Tools to Service Measurements
• Manage Calibration Measurement Capability (CMC) Values

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2017 - December 30

• Qualer Version 2.3: Functionality Scope & Risk Assessment
• Displaying Only Applicable Values For Filtering
• Export To Excel From Client Work Orders
• Printing Multiple Labels On One Page
• Surveys And Questionnaires

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2018 - May 9

• Qualer Version 2.4: Functionality Scope & Risk Assessment
• Curated asset information changes
• Subcontracting and outsourcing of work
• Integration with Excel forms
• Automatic printing

See all 9 articles