Service

No matter what business you're in, it undoubtedly has customers - the Service tab is the hub for managing those relationships.

Work Order Manager
Overview: Work orders are services that will be performed by your company's service team and can either be requested internally to service yo...
Tue, 22 Dec, 2020 at 12:39 PM
Creating an Assetless Order
There are several reasons why a vendor or a life science company may need to create an order for service without any assets or service levels.  For exampl...
Wed, 11 Nov, 2020 at 4:14 PM
Service Agreements
There are two types of agreements: vendor agreements and client agreements. All Qualer users will find vendor agreements. Only service providers, or users w...
Tue, 22 Dec, 2020 at 12:48 PM
Creating Surveys
To access a list of surveys (or start one from scratch), add /surveys to the end of the company url like atommare.qualer.com/surveys. Click on a survey ...
Wed, 16 Dec, 2020 at 11:05 AM
Setting Up TAR (Test Accuracy Ratio)
Within a parameter of a service capability, there is the ability to turn on test accuracy ratio (TAR), or the comparison of the UUT and the reference standa...
Thu, 5 Nov, 2020 at 3:45 PM
Coordinating Rentals
By using Qualer's transfer of assets to client's feature, Rentals can be tracked and traced by using a combination of features. Outlined is an exa...
Fri, 1 May, 2020 at 11:28 AM
Work Items Module
Work Items Module As the vendor, the Work Items page will now allow you to view individual items from multiple orders in one table rather than having t...
Wed, 23 Dec, 2020 at 7:40 PM
Invoices & Collections
With this module, you are able to manage your invoices. Workflow First, hover over SERVICE in your top navigation bar > click "Invoices &am...
Wed, 23 Dec, 2020 at 11:18 AM