Documentation and Support

Custom asset statuses help you track the state of your assets throughout their lifecycle. Define statuses that match your workflow and apply them individual...

Improvements: - The Asset Bulk/Edit template has a new column for "Change Reason" which will show up when approving or rejecting asset changes. - ...

Status triggers automatically update your asset statuses based on specific events. Set up triggers once, and let the system manage status changes throughou...

Bug fixes: - Fixed an API issue that caused errors when creating empty work orders. - Resolved a problem that prevented automatic result calculations in m...

Overview Review Checkpoints allow you to collect and verify critical information at key stages of your service workflow. These checkpoints are currently co...

Available Date Tracking Fields: The system provides six key milestone dates to track assets throughout the entire service lifecycle: Date Sent for S...

Overview This article explains how to view and modify custom asset attributes in bulk using the bulk-edit and import function. This feature saves time when...

Overview The Asset Rejection Management feature allows asset owners to reject proposed changes without permanently deleting them. This improvement provides...

Overview The Product Type-Specific Custom Asset Attributes feature allows administrators to configure which custom asset attributes are displayed based on ...