After service has been completed you can send an invoice to your customer and apply payments to the order directly through your Qualer portal.
Once invoiced, payments will update the invoice from an unpaid to paid status:
Invoiced - the invoice has been sent to the customer, but the full payment has not yet been received.
Invoiced - the invoice has been sent to the customer, and the full payment has been received.
Invoicing
To Invoice a completed order, first click on the work order number to review the Service Order Summary:
Generating Documents:
Click "blue" Documents button to display the list of documents that can be generated for the order. Select the document name to generate:
Once all the appropriate documents have been generated and reviewed, click into the Invoices & Collections tab to confirm service terms, pricing and tax exemption. When ready, click Send Invoice:
In the "Send Email" pop-up, click the check boxes to attach the documents from your Document List as PDF and hyper linked files with the Invoice communication email:
The email Preview will automatically display the template that can be configured in your Notification Settings, you will also see the PDF and hyper linked attachments you selected in the previous screen. Feel free to edit and adjust the content of the email, the subject line and the recipient fields as needed. When ready, press Send Email:
Once the email was sent, the order will immediately update the billing status from "Not Invoiced" to "Invoiced"
Collections
Keep track of payments as they are received, by clicking back into the "Invoices & Collections" tab, and selecting "Apply Payment":
