Service FAQs

How do I Invoice and Apply Payments to Complete Orders?
After service has been completed you can send an invoice to your customer and apply payments to the order directly through your Qualer portal.  Once ...
Wed, 11 Nov, 2020 at 2:56 PM
What access does a customer have through their sponsored portal?
Each new client added by your company creates a unique sponsored-portal.  All employees added to this new company will, by default, be assigned a "S...
Wed, 11 Nov, 2020 at 8:37 AM
Why can't I generate a report or certificate?
If you are unable to generate a certificate or a report while working in an order, it may be that you have not yet enabled the report options for that parti...
Wed, 11 Nov, 2020 at 9:06 AM
Register a New Asset to a Client
How to Add a New Asset to a Client You can register a client asset through the ‘TOOLBOX’ found in the ‘Manage Clients’ module. First, navigate to ...
Wed, 11 Nov, 2020 at 3:59 PM
Assign Specifications in Bulk
As a service provider who has clients, you may need the ability to assign a specification to multiple clients' assets at once so the test points are def...
Tue, 10 Nov, 2020 at 3:47 PM
How to Bulk Generate Multiple Client Work Orders?
Bulk Generating Multiple Client Work Orders For this feature, please contact support@qualer.com to enable this functionality in your portal.   To begi...
Fri, 8 Jan, 2021 at 11:21 AM
Subcontracting and outsourcing of work
As a vendor, I need to be able to outsource work to another vendor. It is currently possible to create a linked order with selected work items to be fulfill...
Mon, 11 Jan, 2021 at 1:01 PM
How Do I Review a Work Order My Vendor Created in Qualer?
Overview Qualer allows service providers the ability to manage and service their client's assets whether they are a subscribed user or not...
Wed, 11 Nov, 2020 at 2:46 PM
Request Service From Your Vendor
Overview Qualer allows users to request services on their assets from their vendors.  Below is a detailed guide for helping you create a servic...
Tue, 22 Dec, 2020 at 12:58 PM
I created an order, but my vendor hasn't received it. Where should I look?
Once the order is created, you have an opportunity to send it for a secondary Approval step within your organization. To access these orders first go to y...
Fri, 4 Dec, 2020 at 10:14 AM