The Service Capabilities page allows system administrators to define the types of instruments and the corresponding services offered for fulfilling internal or external work orders/requests.
Users and Administrator can do the following:
- Displays the service capabilities list.
- Allows users to select service groups.
- Allows users to select categories and services.
- Allows users to unselect categories and services.
Step-by-Step Instructions:
- Click the "Administration" from the main menu towards the top of the screen.
- Click the "Service Capabilities" link on the left bar.
Service Capabilities with Multiple Product Types
The provided steps are for managing service capabilities and product types within a Service Capabilities interface.
Step-by-Step Instructions:
- Navigate to the "Administration" page.
- Access the "Service Capabilities" page and select a service type.
- Add a new service capability, specifying its name.
- Select product types associated with the service capability.
- Navigate back to the service capabilities page to view the created capability and associated product types.
- Modify or delete product types associated with a service capability as needed.
- Confirm the deletion of product types if required.
- Delete the entire service capability if necessary.
Overall, the process involves creating, modifying, and deleting service capabilities and their associated product types.
To know more about Service Capabilities Configuration click the following links below.
- Service Level - https://qualer.freshdesk.com/support/solutions/articles/6000102239-service-levels.
- Measurement Forms - https://qualer.freshdesk.com/support/solutions/articles/6000244429-measurement-forms.