The survey module is valuable tool for collecting information, particularly when filing requests. One of its key advantages is the ability to incorporate already known data through QR codes attached to equipment, for instance. This guide will walk you through the process of setting up an end-to-end workflow that involves printing customized asset labels complete with QR codes, which will, in turn, automatically populate the asset serial number into the survey.

1. To accomplish this URL injection, take your original survey URL

EX: https://serviceprovider.qualer.com/submit/ServiceRequest

2. Temporarily navigate to the SETUP for the survey by replacing the "/submit/" with "/setup/"

EX: https://serviceprovider.qualer.com/setup/ServiceRequest


3. From here, identify one or more questions that you wish to autofill in the survey


EX:


4. Assemble the URL in the following format (use & for adding additional questions/answers):
{Survey Ticket root URL}?{name of question}={question answer}&{name of question}={question answer}

EX:

https://serviceprovider.qualer.com/submit/ServiceRequest?Description of Service Requested=SerialNumber123&Location=Current Room 123


Just like that, the customer only needs to confirm the information and click through auto-populated questions. This function is useful if the customer requires survey QR codes that have some information pre-filled. For instance, a QR code in a restroom can be used by anyone who scans it to file a ticket to a janitor easily (it knows its location and may have a pre-defined service description). In reality, there are many use cases that this could help with.

Some customers may find that they only need to complete step 4 of the process. If so, they can customize their surveys in bulk and then use a third-party QR code generator to print one-time QR codes. A quick search on Google for "QR-Code generator" will provide many options. However, please keep in mind that Qualer can only generate QR codes for surveys included in labels/certificates within work orders/items. We do not support the on-demand, one-time printing of labels or documents that contain QR codes. Our focus is on providing data export as dashboards (without barcodes or QR codes) or as labels and certificates for work order items (with QR codes and Barcodes).


Qualer's certificate labels can incorporate certain information into a dynamic QR/Bar code label. These label codes enable the customer to generate and attach a label to the equipment. The QR code can be scanned, and a request form will automatically fill out with the necessary information.


Qualer supports a couple different ways in which to add Barcodes and QR codes. There are Pros and Cons to each. The newest and recommended way of creating barcodes is using an approach defined here:
https://qualer.freshdesk.com/en/support/solutions/articles/6000264568-barcodes-available-in-qualer-certificates-labels

However, this approach has one critical limitation. It cannot have reserved XML characters such as "&" as part of the encoded string. This affects the Asset specific URL "https://domain.qualer.com/work/Assets/AssetInfo?assetId={AssetId}&currentAssetFilter=ServiceHistory&serviceScheduleId=". Attempting to encode this URL into a QR code will only return the content before the first & and as a result, will show an error when attempting to scan.

To create a label that can link to as specific Asset, use our older QR code approach to ensure the & is parsed and encoded correctly. See examples attached: