Feature ID: 35521
Feature Description: New service capability view
Use Case: Vendors that have many service capabilities will benefit from a new way to display and manage service capabilities and service levels. Originally, the service capabilities screen was in a matrix and relied on a lot of scrolling which became cumbersome if your company had a lot of service offerings and/or product lines. With this update, the capabilities that the organization has selected (offers) are the only ones that are visible. The Service Capabilities screen now encompasses service levels, service pricing, and affiliated work items in organized columns, respectively. If the user still wants to view the original Service Capability Matrix there is a button that will allow that user to do so.
*This is a "Feature Updates" article. for actual information about the Service Capability screen, please go to the "Service Capability" article.
Click on Administration
Click on Service Capabilities
To view the original Service Capability Matrix
Click View Capability Matrix
The Service Capability Matrix screen will appear
To add/remove/edit Service Capabilities
Click Select/Unselect Capabilities
Select desired Instrument categories and Service categories
To view specific Service Capability
Click All Service Capabilities drop-down
Select desired Service Category
All Instrument Types that contain that Service Category will appear
