Feature ID: 35521

Feature Description: New service capability view

Use Case: Vendors that have many service capabilities will benefit from a new way to display and manage service capabilities and service levels.  Originally, the service capabilities screen was in a matrix and relied on a lot of scrolling which became cumbersome if your company had a lot of service offerings and/or product lines. With this update, the capabilities that the organization has selected (offers) are the only ones that are visible. The Service Capabilities screen now encompasses service levels, service pricing, and affiliated work items in organized columns, respectively. If the user still wants to view the original Service Capability Matrix there is a button that will allow that user to do so. 


Click on Administration

Click on Service Capabilities


To view the original Service Capability Matrix 



Click View Capability Matrix



The Service Capability Matrix screen will appear



To add/remove/edit Service Capabilities


Click Select/Unselect Capabilities



Select desired Instrument categories and Service categories



To view specific Service Capability


Click All Service Capabilities drop-down



Select desired Service Category

All Instrument Types that contain that Service Category will appear